Dashboard4 min read
Start with the boater dashboard
Use the account dashboard for reservations, balances, documents, messages, and access across your linked marinas. Filter to a marina when you need its local details.
Atlantis Boater Support
Atlantis Boater Support
Find the right guide for invoices, reservations, documents, QR scan pass, messages, and marina instructions.
- Billing
- Invoices, wallet, receipts
- Stays
- Reservations, documents
- Help
- Messages, marina guidance
01
Pay or check an invoice
Confirm the marina, invoice number, amount, and receipt status before or after payment.
Open guide02
Use QR scan pass
Know when to show the account QR code and how QR payment links differ from account lookup.
Open guide03
Prepare for arrival
Review dates, quote status, contracts, insurance, payment prompts, and change requests.
Open guide04
Contact the right team
Send the page name, marina, invoice, reservation, or document so support has context.
Open guideAccount Guides
Match the guide to the page in your account.
Each article points to the exact Atlantis area involved, so you can check the page, confirm the marina, and send a useful message when something needs staff review.
Before you continue
- The selected marina filter and the marina named on each action are correct.
- No next-up action is waiting for payment, documents, or arrival details.
- Your vessel profile is current before a stay starts.
- You know whether the marina uses scan pass, gate code, radio check-in, or staff escort.
Dashboard
Start with the boater dashboard
Use the account dashboard for reservations, balances, documents, messages, and access across your linked marinas. Filter to a marina when you need its local details.
Read 4 min readQR Code
Use QR scan pass and QR payment workflows
Understand when to show the account scan pass, how staff use it at the fuel dock or Ship Store, and how QR payment links differ from account lookup.
Read 5 min readInvoice Payment
Pay invoices with Pay Now and Instant Pay links
Use Account Billing to review invoice status, open Pay Now links, verify Instant Pay pages, and keep receipts tied to the right marina account.
Read 5 min readHelp Library
Find the guide that matches your question.
Open guide
Reservations5 min read
Manage reservations and arrival details
Review upcoming marina stays, quote status, contract progress, payment requirements, insurance status, and date-change options.
Billing5 min read
Review invoices, balances, and payment status
Use Account Billing to understand outstanding balances, invoice due dates, recent payments, and document reminders tied to access.
QR Code5 min read
Use QR scan pass and QR payment workflows
Understand when to show the account scan pass, how staff use it at the fuel dock or Ship Store, and how QR payment links differ from account lookup.
Invoice Payment5 min read
Pay invoices with Pay Now and Instant Pay links
Use Account Billing to review invoice status, open Pay Now links, verify Instant Pay pages, and keep receipts tied to the right marina account.
Wallet5 min read
Manage wallet, autopay, and receipts
Keep payment methods current, understand per-marina autopay, and use billing history as the source of truth for receipts and account activity.
Documents4 min read
Upload and track required documents
Keep insurance, identification, registration, and other required files attached to the account before staff need them.
Messages3 min read
Message your marina and find Atlantis support
Use Messages for your marina’s billing, document, and arrival questions. Use Support for Atlantis app or account help.
Facility Knowledge4 min read
Use marina guides and facility knowledge
Find marina-specific policies, arrival instructions, amenities, safety notes, and local operating procedures published for boaters.
Support Path
Use the channel that matches the problem.
Billing and reservations are fastest after sign-in because the marina can see the record. Product issues can go to Atlantis support. Urgent dockside issues should go to the marina by phone.
Sign in for account help
Best for invoices, reservations, documents, messages, and marina-specific guidance.
Email Atlantis app help
Best for sign-in trouble, app behavior, screenshots, or account confusion.
Call Atlantis app support
For Atlantis app or account help. For urgent dockside issues, use your own marina’s phone or emergency instructions.
Common Questions
Where do I start with an account question?
Open the guide for the task, then use its link to the current account page. Confirm the marina and record before making a change or sending a message.
What should I do first when something looks wrong?
Open the page named in the article, confirm the marina and account record, then send a message with the page name and a short description of what looks wrong.
Can I use Atlantis support for dockside emergencies?
Use marina phone or emergency instructions for urgent dockside issues. Atlantis support can help with the app and account records, but marina staff control physical operations.
Is the dashboard QR scan pass the same thing as payment?
No. The scan pass identifies your boater account for staff lookup. Payment should still happen through an invoice, payment link, marina billing portal, saved wallet method, or another marina-approved payment process.
Why did Pay Now open a different payment page?
Marinas can collect payments through Stripe invoices, Instant Pay links, or their billing portal. Before entering payment details, compare the invoice number, marina name, amount, and due date with Account Billing.
What if wallet or autopay is unavailable?
Your invoices and balances are still available in Account Billing. Use Pay Now, follow the marina payment instructions, or message billing support until payment method management is restored.
Why do some controls differ by marina?
Marinas can enable different billing, facility knowledge, marketplace, access, and document workflows. Use the article as product guidance and follow the instructions shown in your account.
Next Step
Open the account that matches your marina.
Sign in to manage invoices, documents, reservations, messages, and marina-published facility guidance.