Atlantis Marina
Back to boater support4 min read

Facility Knowledge

Use marina guides and facility knowledge

Find marina-specific policies, arrival instructions, amenities, safety notes, and local operating procedures published for boaters.

facility knowledgeguidesarrivalamenitiespolicies
Open facility knowledge
1

Search before messaging

Facility Knowledge is the place to check for standing marina guidance before opening a support thread.

  1. Step 1Search for arrival, fuel, pump-out, gate, haul-out, or emergency terms.
  2. Step 2Filter by category when the marina has many articles.
  3. Step 3Open the article and check whether it applies to your slip, vessel, or stay type.
2

Treat marina articles as local policy

Facility articles are published by marina staff and may vary by property. Follow the article for the marina shown in your account.

3

Ask staff to update stale instructions

If an article appears outdated, send a message with the article title and the information that changed.

Good feedback includes a screenshot, the current instruction, and what staff told you should be different.